Return and Refund Policy

Last updated: July 22, 2026

Thank you for shopping with Novu Alarm. We want you to be happy with your Novu Pod and will do our best to make things right if there is an issue with your order.

This Return and Refund Policy applies to purchases made through our website.

1. Return Window

You may contact us about a return or refund within 30 days of delivery.

To be eligible for a return for a change of mind, the item should be unused, in its original condition, and include the original packaging when possible.

2. Defective, Damaged, or Incorrect Items

If your Novu Pod arrives damaged, defective, incorrect, or does not function properly, please contact us within 30 days of delivery.

To help us review the issue, we may ask for your order number, photos, video, device information, app version, or troubleshooting details.

Depending on the situation, we may offer troubleshooting help, a replacement, an exchange, a refund, or request that the item be returned.

3. Change-of-Mind Returns

If you change your mind after receiving your order, we may accept a return if the item is unused and in its original condition.

Customers are responsible for return shipping costs for change-of-mind returns unless we made an error with the order.

Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

4. Used or Opened Products

Used or opened products may not always be eligible for a standard return. However, if your Novu Pod is not working properly, please contact us so we can help troubleshoot the issue and determine the appropriate next step.

5. Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

6. Replacements and Exchanges

In some cases, we may offer a replacement or exchange instead of a refund. This may include situations where the product arrives damaged, is defective, or the wrong item was sent.

7. Returns Requested After 30 Days

Return or refund requests made more than 30 days after delivery may be handled at our discretion.

8. Abuse, Misuse, or Unauthorized Modification

We reserve the right to refuse a return, refund, replacement, or exchange if we believe the request involves fraud, abuse, misuse, unauthorized modification, intentional damage, or damage caused after delivery.

9. Lost or Delayed Packages

If your package is lost, significantly delayed, or marked as delivered but not received, please contact us and we will review the situation.

Shipping-related issues may be handled under our Shipping Policy.

10. How to Start a Return or Refund Request

To request help with a return, refund, replacement, or exchange, please contact us at:

support@novualarm.com

Please include your order number and a brief description of the issue.